Safety First at Riverway Rentals .
At Riverway Rentals, your safety is our top priority.
Whether you’re paddling for the first time or you’re an experienced adventurer, we want to ensure every trip on the water is safe, enjoyable and memorable.
Paddle safe | Paddle smart | Paddle with Riverway Rentals
What We Provide
Transport Canada - approved lifejackets (PFDs) for every renter.
Basic safety gear included with all rentals (whistle, bailer, rope)
Safety briefing before each rental session
Your Safety Checklist
Before you head out, make sure you:
Wear your lifejacket (PFD) at all times on the water
Check the weather and avoid paddling in high winds or storms
Stay close to shore unless you are confident and experienced
Know your limits and take regular breaks
Tell someone your plans, including your expected return time
Avoid alcohol or substances before and during your paddle
Use caution when entering/exiting your canoe or kayak.
COLD WATER AWARENESS
Even in warmer months, water temperatures can be dangerously cold. Dress appropriately with quick-drying layers and bring extra clothing in a dry bag.
RIVERWAY RENTALS - DEPOSIT POLICY
WHY?
To confirm all equipment reservations, Riverway Rentals requires a refundable deposit. This policy ensures fairness for our customers while protecting our gear and scheduling availability.
DEPOSIT AMOUNTS
Canoes, Kayaks, Paddleboards: $50.00 per item
Group or Multi-Day Bookings (3+ Days or 3+ items): 25% of total rental cost
PAYMENT OF DEPOSIT
Deposits are due at the time of booking to hold your reservation.
Deposits can be paid via e-transfer, credit card (through website), or cash
REFUND CONDITIONS
100% Refund Contact us 48 hours before your booking, or to reschedule
WEATHER EXCEPTIONS
In case of severe weather warnings (e.g., thunderstorms, high winds), deposits will be fully refunded or applied to a rescheduled date, whichever the customer prefers.
DAMAGE OR LATE RETURN
Deposits may be held or partially retained in cases of:
Damage to equipment
Lost gear
Late return (more than 30 minutes past the agreed time)
HOW TO CANCEL OR RESCHEDULE
Contact us at least 48 hours in advance to discuss cancellations or to reschedule your booking. We ain to accommodate all reasonable requests.